Shipping Policy
Order Processing
At House of Destiny, every order is carefully prepared to ensure you receive the highest quality products.
In-stock orders are typically processed within 1–3 business days after payment has been confirmed.
Preorder items require additional processing time. Please allow up to 2 weeks for preorder items to be prepared and shipped. If your order contains both in-stock and preorder items, your order will ship once all items are available unless otherwise stated.
Processing time does not include shipping time.
We highly recommend placing your order well in advance of any hair appointments, vacations, weddings, or special events.
Shipping
Once your order has been processed, it will be shipped using one of our trusted shipping partners. Shipping times vary based on your location and the shipping service selected at checkout.
A tracking number will be emailed to you as soon as your order has been shipped.
Please note that shipping estimates begin after your order has completed processing.
Shipping Delays
While we strive to ensure every order arrives on time, House of Destiny is not responsible for delays caused by shipping carriers, severe weather, holidays, high shipping volumes, or other unforeseen circumstances beyond our control.
Incorrect Shipping Information
Please review your shipping information carefully before placing your order.
House of Destiny is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
If a package is returned to us because of an incorrect address, the customer will be responsible for any additional shipping fees required to resend the order.
Lost, Stolen & Damaged Packages
Once your order has been shipped and tracking information has been provided, responsibility for the package transfers to the shipping carrier.
House of Destiny is not responsible for lost, stolen, or damaged packages during transit. If your package is lost or arrives damaged, we recommend contacting the shipping carrier directly to file a claim.
Order Tracking
Once your order ships, you will receive an email containing your tracking information. Customers are responsible for monitoring their tracking updates and ensuring someone is available to receive the package if required.